A Culture of Accessibility Fosters Improved Healthcare User Experience with Russ Thomas

by | Mar 24, 2022

On this episode of The Rebekah Panepinto Project, Russ Thomas, CEO at Availity, shares their company’s vision for digital transformation in the healthcare system. By automating admin tasks, both patients and providers get to enjoy a better experience, ultimately making patient experience better overall. Russ also shares how company culture plays a big role in being able to provide the service they want to provide in their space. By being accessible and rallied around a common cause for an enhances user experience Availity spearheads the needed changes within healthcare today. HIGHLIGHTS Digitize payer side to improve the patient’s user experience Improve provider experience to for better patient experience Creating a culture built around a common cause A love for flying and applying it to healthcare automation QUOTES Russ: “A lot of those (claims) processes are still batch-driven, latent kind of processes. So you end up on the back end of that process with a lot of vendors who do things that you and I are both familiar with like payment integrity, like coordination of benefits, like overpayment recovery.” Russ: “Our vision for all of this, we think we can really help drive more efficiency and more effective in a more transparent systems is to look downstream at those latent processes and move that workflow up all the way into what we would call our gateway, so really to the point where we are now interacting in real time with the provider around their claim.” Russ: “Do the right thing. I love the expression integrity is what you do when nobody’s looking. And it is. And I think, A, that’s how I was raised and B, healthcare is a very small universe… It’s a small sector. If you’re not ethical, high integrity person, that’s well known and it’s not good for your company or your career.” Find out more about Russ and Availity at the links below: LinkedIn: https://www.linkedin.com/in/russ-thom… Website: https://www.availity.com/

Rebekah Panepinto.